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Terms & Conditions

Terms & Conditions of Use

You will find both the Terms & Conditions of Supply and the Terms & Conditions of Website Use on this page.


    • These terms and conditions of website use described below, together with the documents referred to in it, (these “Terms”) set out the terms of use on which you may make use of the content or services (the “Content“) available via the website located at www.bareessentials.com.hk (the “Site”) whether as a guest or a registered user. Please read these Terms carefully before you start to use the Site.
    • By using the Site, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Site.
    • We may revise these Terms at any time by amending these Terms. Every time you wish to use our site, you are expected to check this page to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on the Site. These Terms were most recently updated on 11 August 2019.
    • We recommend that you print a copy of these Terms for future reference.
    • The Site is owned and operated by White Crane Group Limited, trading as Bare Essentials (“We”). We are a limited liability company incorporated and existing under the laws of Hong Kong with Company Number 1900108. Our registered office is at 4/F, Wai Lam House, 12 Lan Kwai Fong, Central, Hong Kong.
    • To contact us, please email us

These Terms refer to the following additional terms, which also apply to your use of our Site:-

  • (a) our Privacy Policy; and
  • (b) our Terms and Conditions of Supply, also on this page, if you purchase goods from our Site.
    • Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice (see below). We will not be liable if for any reason the Site is unavailable at any time or for any period.
    • In order to register on the Site you must be a minimum of 16 years of age.
    • We aim to update the Site regularly and reserve the right to suspend, change, modify, add or remove aspects of the Content available on the Site at any time to reflect changes to our products, our users’ needs and our business priorities. Any of the information on the Site may be out of date at any given time and we are under no obligation to update such material.
    • If the need arises, we may suspend or restrict access to part or all of the Site, or close it indefinitely. We will try to give you reasonable notice of any suspension or withdrawal.
    • We administer and operate the Site from our location in Hong Kong.
    • Our Site is directed to people residing in Hong Kong and Macau only. We do not represent that content available on or through our Site is appropriate for use or available in other locations.
    • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of the security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.
    • You are responsible for making all arrangements necessary for you to have access to the Site.
    • If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at by email
    • We are the owner or the licensee of all intellectual property rights in the Site, and in the content published on it.
    • The entire content of this Site, including its visual design and coding, is subject to copyright protection and is owned by or licensed to White Crane Group Limited, trading as Bare Essentials. “LIL-LETS” is a registered trademark licensed to White Crane Group Limited, trading as Bare Essentials. You are not permitted to use the “LIL-LETS” trademark without prior written approval.
    • You are authorised to view the content of this Site solely for personal, non-commercial use. The content of this Site is protected under Hong Kong and international laws, and the title to the content shall not pass to you or any other person or organisation. All such rights are reserved. Unauthorised use of the content may violate copyright, trademark and other laws.
    • You may print off copies, and may download extracts, of any page(s) from the Sites for personal reference and you may draw the attention of others to material posted on the Site.
    • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    • Our status (and that of any identified contributors) as the authors of content on the Sites must always be acknowledged.
    • You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or the licensors. Permission must be sought by emailing us
    • If you print off, copy or download any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    • The content on our Site is provided for general information only. We have made reasonable efforts to ensure that the information contained on the Sites is accurate at the time of inclusion, however, there may be inadvertent and occasional errors. We make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
    • Commentary and other materials posted on the Site is not intended to amount to medical advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Sites, or by anyone who may be informed of any of its contents
    • If you have or suspect you may have a health problem or you would like help on a topic that we are not able or qualified to advise on, you should consult a suitably qualified professional or agency specialised in the relevant area. The information on this Site is not intended to be a substitute for medical guidance from your own doctor or for the advice of qualified professionals in any other field. We cannot be held responsible for any actions taken as a result of using the information on the Site.
    • Whilst every effort has been made to ensure the high quality and accuracy of the Site, the Content is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:
      • (a) all conditions, warranties and other terms which might be implied by statute, common law or the law of equity;
      • (b) any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Sites or in connection with the use, inability to use, or results of the use of the Sites, any Sites linked to it and any materials posted on it, including, without limitation any liability for:
        1. loss of income or revenue;
        2. loss of business;
  • loss of profits or contracts;
  1. loss of data;
  2. loss of goodwill;
  3. wasted management or office time; and
  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  • The above clause 1 does not affect our liability for death or personal injury arising from the negligence, nor the fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
  • Different or additional limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply which can be found below.
    • We process information about you in accordance with our Privacy Policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
    • Contracts for the supply of goods formed through the Site or as a result of visits made by you are governed by our Terms and Conditions of Supply.
    • We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
    • You must not:-
      • (a) misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
      • (b) attempt to gain unauthorised access to the Site, the server on which the Site are stored or any server, computer or database connected to the Site; or
      • (c) attack the Site via a denial-of-service attack or a distributed denial-of service attack.
    • By breaching clause 1 above, you may commit a criminal offence under the Telecommunications Ordinance (Cap. 106, the laws of Hong Kong), the Crimes Ordinance (Cap. 200, the laws of Hong Kong) or the Theft Ordinance (Cap. 106, the laws of Hong Kong). We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
    • We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material on it, or on any website linked to it.
    • Users should always use an anti-virus programme on any material downloaded from the Site.
  4. LINKS
    • You do not need to ask permission to link to the Site, however any page or file must have its URL displayed. We reserve the right to withdraw linking permission without notice.
    • Links to the Site must be in a fair and legal manner and must not damage our reputation or take advantage of it.
    • You must not establish a link to the Site in such a way as to infer any form of association, endorsement or sponsorship by White Crane Group Limited, trading as Bare Essentials, of that website or its products or services.
    • You must not establish a link from any website that is not owned by you.
    • Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only.
    • Although we look at these other websites to assess their quality, we are not responsible for the accuracy, quality or completeness of any information or advice provided by these websites and organisations. Linking should not be taken as endorsement of any kind of a website, organisation or product. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
    • The Hong Kong courts shall have exclusive jurisdiction over any claim arising from, or related to, a visit to the Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
    • If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
    • These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong.
    • White Crane Group Limited, trading as Bare Essentials, reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Sites from outside Hong Kong or Macau, you do so on your own initiative and you are solely responsible for complying with applicable local laws.



    • These terms and conditions of supply (“Supply Terms”) are the terms and conditions on which we supply products to you, whether these are goods or services.
    • Please read these Supply Terms carefully before you submit your order to us. These Supply Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Supply Terms, please contact us to discuss.
    • We are White Crane Group Limited, trading as Bare Essentials, a company incorporated and existing under the laws of Hong Kong. Our Company Number is 1900108 and our registered office is at 4/F, Wai Lam House, 12 Lan Kwai Fong, Central, Hong Kong (“we”, “us”, “our”).
    • You can contact us by writing to emailing us
    • If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    • If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you or we have specified.
    • We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    • Our website is solely for the promotion of our products in Hong Kong and Macau. Unfortunately, we do not deliver to addresses outside Hong Kong and Macau.
    • The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images.
    • The packaging of the product may vary from that shown in images on our website.
    • We may change the product:
      • (a) to reflect changes in relevant laws and regulatory requirements relating, for example, to health and feminine hygiene products; and
      • (b) to implement minor technical adjustments and improvements, for example to address a health threat.
    • In addition, we may make more significant changes to these Supply Terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
    • The costs of delivery will be as displayed to you on our website.
    • During the order process we will let you know when we will provide the products to you.
    • If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery partner will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
    • If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 2 will apply.
    • Ordered products will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
    • You own a product once we have received payment in full.
    • We may have to suspend the supply of a product to:-
      • (a) deal with technical problems or make minor technical changes; or
      • (b) update the product to reflect changes in relevant laws and regulatory requirements.
    • We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency.
    • If you do not pay us for the products when you are supposed to (see Clause 3) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.
    • Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:-
      • (a) if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 10; and
      • (b) if you want to end the contract because of something we have done or have told you we are going to do, see Clause 2.
    • If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      • (a) we have told you about an upcoming change to the product or these Supply Terms which you do not agree to (see Clause 2);
      • (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • (c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
      • (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or
      • (e) you have a legal right to end the contract because of something we have done wrong.
    • To end the contract with us, please let us know by doing one of the following:-
      • (a) email us. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      • (b) complete the contact form on our website.
    • If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us unopened. Please email us to arrange.
    • We will pay the costs of return:
      • (a) if the products are faulty or misdescribed; or
      • (b) if you are ending the contract because we have told you of an upcoming change to the product or these Supply Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances you must pay the costs of return.

  • If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
  • We will make any refunds due to you as soon as possible.
    • We may end the contract for a product at any time by writing to you if:
      • (a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
      • (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
      • (c) you do not, within a reasonable time, allow us to deliver the products to you.
    • If we end the contract in the situations set out in Clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    • If you have any questions or complaints about the product, please contact us. You can email us.
    • We are under a legal duty to supply products that are in conformity with this contract. Nothing in these Supply Terms will affect your legal rights.
    • The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 2 for what happens if we discover an error in the price of the product you order.
    • It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    • We accept payment with Visa, Mastercard or AMEX through Stripe. You must pay for the products before we dispatch them.
    • If you think an invoice is wrong please contact us promptly to let us know.
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Supply Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products.
    • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will only use your personal information as set out in our Privacy Policy.

    • We may transfer our rights and obligations under these Supply Terms to another organisation.
    • You may only transfer your rights or your obligations under these Supply Terms to another person if we agree to this in writing.
    • This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • Each of the paragraphs of these Supply Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • If we do not insist immediately that you do anything you are required to do under these Supply Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • These Supply Terms are governed by Hong Kong law and you can bring legal proceedings in respect of the products in the courts of Hong Kong.