Help / FAQ

Help with using our website and buying our products. Please click on the ? on the right-hand side of the question to expand it and read the answer.

Delivery?

We currently offer delivery by Hong Kong post and by SF Express with the rates as follows.

Hong Kong S.A.R
Hong Kong Post -HKD22 (3-5 working days)
SF Express – HKD35 (1-2 working days)

Macau S.A.R
Hong Kong Post -HKD50 (3-5 working days)
SF Express – HKD60 (1-2 working days)

Mainland China
SF Express – HKD80 (1-2 working days)

Subscription purchases will be posted based on your original purchase date e.g. if you place your order on the 10th August, your order will be sent to you on the 10th of each following month (or on the closest working day).

Buying Products On Subscription?

Bare Essentials offers either individual purchases or subscription purchases.

Individual purchases are a one-off purchase of a product and will not repeat.

Subscription purchases will be delivered to your door once a month.

You can pause your subscription twice in one year for a maximum of 30 days at a time.

You have the option of cancelling at any time with one month’s notice.

What Is Your Returns Policy??

You can return most products from the Bare Essentials site within 30 days of receipt of the products if the products are complete and are in an unopened, unused and undamaged condition. For health protection and hygienic reasons, we are not able to accept returns of opened products.

Please note that this returns policy doesn’t affect your statutory rights.

What Is Your Privacy Policy??

Please visit our Privacy Policy page for further details.

What Are Your Terms & Conditions??

Please visit our Terms & Conditions page for further details.

I've Forgotten My Password Or Username?

If you’ve forgotten your log-in details, simply click on log my account and choose Forgot Password. Once you’ve filled in your email address, you’ll be sent a link to reset your password.

You can always contact us if you have any problems accessing your account.

What currency do you sell in??

We sell in Hong Kong Dollars.

Still Have Questions?

Don't Hesitate to Contact Us

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